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Frequently Asked Questions
We hope you find your answers below. To contact Customer service directly, please telephone 314-338-4381 or send email to support@medkioskinc.com.
1. What payment methods do you accept?
Medkiosk accepts a variety of payment methods.
Credit Cards
Payments for online purchases from the United States are processed by Paypal, which accepts MasterCard, VISA, American Express and Discover. Online orders from Canada and the European Union countries can also use Paypal.
Purchase Orders
Medkiosk accepts purchase orders. Please send email to support@medkioskinc.com if you would like to issue a purchase order for instructions.
Checks/Money Orders
Medkiosk accepts checks in U.S. currency drawn from U.S. banks for mailed orders. The checks must be MICR encoded. All check and money order purchases will be processed after the checks have been cleared. Please send email to support@medkioskinc.com if you have any question.
Wire Transfers
Medkiosk accepts wire transfers. Should you desire to purchase any of our products and pay by wire transfer, please send us email at support@medkioskinc.com for more information? Shipping cost and tax will be added to the product cost. Your order will be processed upon receipt of your wire transfer subject to our shipping policy.
2. What shipping options are available?
We use USPS (United States Postal Service) or DHL for our shipping. Please refer to Shipping on our webpage for more information.
3. How secure is my online order?
Our webpage is hosted by godaddy.com which has issued an SSL certificate to our site. Your order is processed through Paypal, an online merchant service provider. Paypal is an SSL secure site. Medkiosk receives your payment without seeing the financial sensitive information. You can keep track of all your transactions on PayPal. You can use Visa, MasterCard, American Express or Discover Card by selecting a method of payment during checkout, or use your Paypal account.
4. If the product is defective, can I return the product?
The answer is yes! Please refer to our terms and conditions.
5. Should I expect a response to my online order?
You will receive an e-mail confirmation of your order. Most e-mail receipts are received within fifteen minutes. If you do not immediately receive your receipt, please allow up to twenty-four hours for it to be delivered before contacting us. If you have not received your receipt, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.
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