Order cancellation must be made by email or phone within 24 hours from placing order. Returns and exchanges must be authorized in advance. Please inspect the item immediately after you receive it. If the merchandise is defective, buyer MUST notify us via phone or email within SEVEN (7) calendar days from receipt of the package. Our customer service representative will assess the situation and, if need be, issue a return merchandise authorization (RMA) number. Customer will have up to 30 days from date of purchase to return a defective merchandise once an RMA number has been issued. To leave a message by phone, please call 314-683-7223.
The buyer is responsible for all of the return costs (including the shipping fee and insurance). We may request digital photographs if damage is stated as the reason for return. If and when you receive a return merchandise authorization (RMA), you must ship back your item(s) to Company promptly. For order cancellations or returns due to reasons other than item damage or incorrect item shipped, a 15% charge will be assessed as restocking fee, which will be deducted from the total amount paid. If a refund is issued, please allow 2-3 weeks for processing.